Health Plan FAQs

A Continuum Health Plan brochure is available at Continuum Medical Care. Click on the Brochure below to read here.

 

 

 

 

 

 

Below are some Frequently Asked Questions about the Health Plan.

FREQUENTLY ASKED QUESTIONS

Do I have to register in the Continuum Health Plan program to stay with my doctor?

You can choose to register for the Health Plan program, or you can pay for all non-insured services on a pay-per-service  basis. You will still have the same access to your doctor.

Will I have restricted access to my doctor if I don’t sign up?

Patients who choose not to register for the Health Plan will still have the same access to their doctor.

Are these new fees or extra fees?

The pay-per-service fees have always existed, but may not have been charged by your doctor to this point. Starting January 01, 2013 these fees will now be charged by the Continuum doctors. The Health Plan is an annual fee plan which could provide a potential cost savings over paying for each service separately.

Why do I need to pay for these services now?

These services have never been covered under the British Columbia Medical Services Plan. Previously, the Continuum doctors have absorbed many of these costs, but can no longer continue to do so. Starting January 01, 2013, Continuum doctors will be  billing for these services. Under the Continuum Health Plan, Continuum is grouping these non-insured services in order to provide comprehensive, quality care at a potential cost savings to our patients.

What is the benefit for me to be part of this new program?

The block fee program offers convenient, comprehensive access to a group of services that are commonly used, and provides continuity of care at a potential cost savings to you.

I need one of these services today so can I sign up for the Health Services Plan now?

The Health Plan commences on the first day of the following month from sign up so a service required today would not be covered under the plan.  All outstanding accounts will need to be settled before the Health Plan can be started.  It will begin on the first day of the month following the application and will be effective for 12 months from that date.

Is my annual complete physical examination covered under the Health Plan?

Screening complete physical examinations are non insured services and are not included under the Continuum Health Plan.

What if I don’t use any of the services after I’ve paid my annual fee? Do I get a refund?

The annual fee is non-refundable. You can choose to return to a pay-per-service method of payment at any time.

If I choose not to participate in the Health Plan, how do I pay for the services I need?

Payment will be done at the time of the service or billed directly to you. All outstanding payments are due immediately and your account will need to be settled prior to the start of your next appointment. Significantly delinquent accounts will be sent to a collection agency.

What if I sign up later?

You can sign up at any time to take advantage of the Health Plan. If you choose to sign up for the program at an appointment during which you’ve booked a non-insured service, that service will have to be paid for first before the Health Plan will go into effect.

Will I have to pay for a referral to a specialist?

No. Only for referrals to allied health care providers such as Physiotherapists, Chiropractors, Massage Therapists, Psychologists, Podiatrists or other third party, non insured, groups.

Do the physicians get part of this fee or does the money only go to the clinic?

The fee is split between the doctor and the clinic with the majority going to the doctor. The fee supports the time and effort put in by both the doctor and the clinic to provide these services to you.

If I make an appointment to see my doctor, do I need to pay for a prescription renewal?

No. This is an insured service and no payment is required. If you are requesting a prescription renewal without a visit then the fee will apply.

Can you define individuals, couples and families for the discounted rates in the Continuum Health Plan.

For logistical reasons, all couples and family discounts can only apply to patients who have the same family physician, not different family physicians, even if they all practice at Continuum Medical Care.

Individuals: Any person who is a patient of a family physician at Continuum Medical Care.

Couples: Two married or common law adults over 18 years of age who live at the same address and share the same family physician.

Family (2 adults, all children): One parent over the age of 18 years, or two married or common law adults over 18 years of age who live at the same address and share the same family physician. All children under the age of 19 years who share the same family physician as their parent’s.